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The quality sustainable choice

Customer Service

 

Shipping & Delivery

Shipping & Delivery

Shipping costs are calculated by the size and weight of the product you have ordered and by your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 5 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia. 


Shipping Destinations

Cardia Bioproducts ships goods Australia wide and internationally.

 

Privacy & Security

Security Policy
When purchasing from Cardia Bioplastics Pty Ltd your financial details are passed through a secure server using the latest encryption technology. If you have any questions regarding our security policy, please contact our customer support centre info@cardiabioplastics.com.


Information that is gathered from visitors

In common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit. Cookies may be used to remember visitor preferences when interacting with the website. Where registration is required, the visitor's email and a username will be stored on the server.


How the Information is used
The information is used to enhance the visitor’s experience when using the website to display personalised content and possibly advertising. E-mail addresses will not be sold, rented or leased to 3rd parties.


Visitor Options
If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive. You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.


Cookies
Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website.


Updating Account Information

You can update your account information at any time on our website.

 

Returns & Replacements

Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. Please note that we only provide returns or replacements on faulty goods.


Exchanges

If the product you have received from us is faulty, we will be happy to exchange it and your new items will be shipped at no cost to you.


Defective Merchandise and Shipping Errors

If the bags you return are deemed as defective or if we made an error and shipped you a product that you did not order, the returns shipping charge will not be deducted from your refund.

For international shipments, we will refund the cost of the bags  and shipping, however, customs, duties, taxes and other related charges are the sole responsibility of the of the customer and cannot be refunded.

 

Ordering

At Cardia Bioproducts we aim to make sure that all products listed on our website are currently in stock and pricing is true and correct. Should an ordered item not be available or we are unable to fulfil your order we will notify you within 5 business days to arrange an agreeable alternative item, a backorder or a full refund.  

 

Payment, Pricing & Promotions

Promotions and NEW products will be available time to time on our web site. You will also be notified via Email if you registered to our Newsletter.


Updating Account Information

You can update your account information at any time on our website.